Specialist printing solutions for promotional products

Privacy Policy

Privacy Policy

Privacy Policy

Last updated: 7 July 2026

Hyde Specialty Group respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, use our website or engage with our packaging and printing services.

By using our website or submitting your details to us, you agree to the collection and use of your information as outlined in this Privacy Policy.

Who We Are

Hyde Specialty Group provides cardboard packaging, custom cardboard boxes and specialty printing solutions for businesses across Australia. Our services include custom packaging, cardboard box manufacturing, screen printing, pad printing, digital printing, bottle printing, label printing and related printing support.

What Personal Information We Collect

We may collect personal information that helps us respond to your enquiry, prepare a quote, manage a project or provide our services. This may include:

  • Your name
  • Business name
  • Email address
  • Phone number
  • Postcode or location
  • Service requirements
  • Project details, artwork details or packaging requirements
  • Messages or information submitted through our website forms
  • Communication preferences
  • Website usage information, such as IP address, browser type, device information and pages visited

We only collect personal information that is reasonably necessary for our business activities.

How We Collect Personal Information

We may collect personal information when you:

  • Submit an enquiry or quote request through our website
  • Contact us by phone, email or online form
  • Subscribe to updates or marketing communications
  • Request information about our products or services
  • Engage us for packaging, printing, design or production work
  • Interact with our website, including through cookies or analytics tools

Where possible, we collect personal information directly from you.

Why We Collect and Use Personal Information

We may use your personal information to:

  • Respond to enquiries and quote requests
  • Provide information about our packaging and printing services
  • Prepare quotes, samples, artwork proofs or project recommendations
  • Manage customer orders, production requirements and delivery arrangements
  • Communicate with you about your project
  • Improve our website, services and customer experience
  • Send relevant updates, offers or marketing communications where permitted
  • Maintain business records and meet legal or regulatory obligations
  • Protect our business, website, customers and systems from misuse or unauthorised access

You can opt out of marketing communications at any time by contacting us or using the unsubscribe option where available.

Cookies and Website Tracking

Our website may use cookies and similar technologies to improve functionality, understand website traffic and enhance the user experience. Cookies may collect information such as your browser type, device, pages visited and how you interact with our website.

You can choose to disable cookies through your browser settings. However, some parts of the website may not function properly if cookies are disabled.

Disclosure of Personal Information

We may share personal information with trusted third parties where required to operate our business and provide our services. This may include:

  • Employees, contractors and service providers
  • Printing, packaging, production or design partners
  • Delivery and logistics providers
  • Website hosting, IT support and software providers
  • Email marketing, CRM, analytics or advertising platforms
  • Professional advisers, such as accountants or legal advisers
  • Government authorities or regulators where required by law

We do not sell your personal information.

How We Store and Protect Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include secure systems, restricted access, password protection and appropriate administrative and technical safeguards.

While we take reasonable precautions, no method of online transmission or electronic storage is completely secure. We cannot guarantee absolute security of information transmitted through our website.

Accessing or Correcting Your Personal Information

You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, outdated or incomplete.

We may need to verify your identity before providing access or making changes to your information. In some circumstances, we may be unable to provide access, but we will explain the reason where appropriate.

Retention of Personal Information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including for business, legal, accounting, reporting or customer service requirements. When personal information is no longer required, we will take reasonable steps to securely destroy or de-identify it.

Third-Party Websites

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content or security of those external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Privacy Complaints

If you have a question or concern about how we handle your personal information, please contact us using the details below. We will review your concern and respond within a reasonable timeframe.

Contact Us

For privacy-related enquiries, access requests or complaints, please contact:

Discover Our Quality Services

Learn more about what makes our production & printing services unique

Face to face representation
Face to face representation
Custom Packaging Design
Custom Packaging Design
In-house Design &  Screen Production
In-house Design & Screen Production
Small to Large Production Quantity
Small to Large Production Quantity
Samples & Art-work Proofs
Samples & Art-work Proofs
Short Production Lead-times
Short Production Lead-times
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